Privacy Policy
Varuna Salon Spa
1 Park Place Suite 11
Annapolis, Maryland
info@varunasalonspa.com
410-268-2828
Varuna Salon Spa respects your privacy. This policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you visit our website, book an appointment, purchase retail, or communicate with us, we may collect the following:
Information You Provide
- Name
- Email address
- Phone number
- Billing address
- Appointment history
- Service preferences
- Gift certificate purchases
- Information submitted through website forms
- Email and SMS marketing opt-ins
Automatically Collected Information
When you browse our website, certain information may be collected automatically, including:
- IP address
- Device type
- Browser type
- Pages viewed
- Time spent on pages
- Referral source
Our website, developed and maintained by IM Marketing, may use tools such as Google Analytics to understand traffic patterns and improve site performance.
Booking & Salon Management
We use Phorest Salon Software as our booking and client management platform.
When you book an appointment, your information is securely stored within Phorest to allow us to:
- Schedule services
- Process payments
- Send confirmations and reminders
- Maintain guest history
- Personalize your experience
Phorest maintains its own privacy and security standards in accordance with industry regulations.
How We Use Your Information
We use collected information to:
- Schedule and manage appointments
- Process payments
- Send appointment confirmations and reminders
- Provide guest support
- Send marketing emails or text messages if you opt in
- Improve our services and website
- Maintain financial and business records
We do not sell, rent, or trade your personal information.
Payments & Credit Card Processing
Appointments require a credit card or gift certificate to reserve your time.
Payments are processed securely through third-party payment processors integrated with Phorest. Varuna Salon Spa does not store full credit card numbers on our website.
A 3% surcharge is applied to credit card transactions to offset processing fees. Guests may avoid this surcharge by paying with cash.
Information Sharing
We share information only as necessary to operate our business, including:
- Phorest (booking and client management)
- Payment processing providers
- Email and SMS marketing platforms
- IM Marketing (website support and functionality)
- Google Analytics
These providers are required to safeguard your data.
We may disclose information if required by law.
Cookies & Tracking
Our website uses cookies to enhance functionality and track return visits.
Cookies are small digital files stored in your browser that help improve performance and personalize your experience.
You may disable cookies through your browser settings. Disabling cookies may limit certain website features.
Third-party services such as Google Analytics may also use cookies to collect anonymized website traffic data.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information.
Access to personal information is limited to authorized team members and approved service providers.
While no online system is completely secure, we take data protection seriously and regularly review our security practices.
Your Rights
You may:
- Request access to your personal information
- Request corrections to inaccurate data
- Request deletion of personal information, subject to legal retention requirements
- Opt out of marketing communications at any time
To submit a request, contact us at info@varunasalonspa.com.
Children’s Privacy
Our services are not directed to children under 13 without parental consent. We do not knowingly collect personal information from children without appropriate authorization.
Updates to This Policy
We may update this Privacy Policy periodically. The most current version will always be available on our website with the updated effective date.
Terms OF Service
Varuna Salon Spa
1 Park Place Suite 11
Annapolis, Maryland
info@varunasalonspa.com
410-268-2828
By booking an appointment, purchasing services or retail, or using our website, you agree to the following Terms of Service.
Appointments & Reservations
Appointments may be scheduled online, through the Varuna app, or by phone.
A valid credit card or gift certificate is required to reserve appointments.
Your appointment time is reserved exclusively for you.
Cancellation & No-Show Policy
We require advance notice for cancellations or rescheduling.
Failure to provide required notice may result in:
- A cancellation fee
- A no-show fee
- Charges up to 100% of the scheduled service value
Late arrivals may result in shortened services or rescheduling to maintain our schedule.
Repeated no-shows or late cancellations may require prepayment for future bookings.
Payments & Credit Card Surcharge
We accept cash and major credit cards.
A 3% surcharge is applied to all credit card transactions to offset processing fees.
Guests may avoid this surcharge by paying with cash.
Returned checks are subject to a $50 fee.
All pricing is subject to change without notice.
Gift Certificates
Standard gift certificates are valid for five years from the date of purchase in accordance with Maryland law.
Promotional and bonus gift certificates are valid for three months from the issue date and may be used toward services only.
Gift certificates are non-refundable and may not be redeemed for cash or used for tips.
Lost or stolen gift certificates cannot be replaced.
Retail Purchases
Retail products may be exchanged in accordance with our current salon policy.
All retail returns must comply with manufacturer guidelines and salon policy.
Service Satisfaction
We are committed to excellence and guest satisfaction.
If you have concerns regarding a service, please notify us within a reasonable timeframe so we may assess and address the situation appropriately.
Corrective services are provided at management discretion.
Health & Medical Disclosure
All services provided by Varuna Salon Spa are voluntary.
Guests are responsible for informing their service provider of any medical conditions, allergies, sensitivities, injuries, medications, pregnancy, or other health considerations that may affect services but guests are responsible for their own informed consent.
By receiving services, guests acknowledge that they have disclosed all relevant health information and understand that salon and spa services involve inherent risks, including but not limited to skin irritation, allergic reaction, muscle soreness, or other unforeseen outcomes.
Varuna Salon Spa and its team members shall not be held liable for adverse reactions, injuries, or outcomes.
Certain services may require a signed consent form prior to treatment.
Guests assume full responsibility for their participation in services.
Personal Belongings
Guests are responsible for their personal belongings.
Varuna Salon Spa is not responsible for lost, stolen, or damaged items or clothing.
Website Use
All content on this website, including text, graphics, logos, and images, is the property of Varuna Salon Spa or Aveda and may not be reproduced without permission.
Unauthorized use of this website may give rise to a claim for damages.
Limitation of Liability
To the fullest extent permitted by law, Varuna Salon Spa shall not be liable for indirect, incidental, or consequential damages arising from services, retail purchases, or website use.
Our total liability shall not exceed the amount paid for the specific service in question.
Right to Refuse Service
We reserve the right to refuse service to anyone exhibiting inappropriate, unsafe, or disruptive behavior.
Respect for our team and other guests is required at all times.
Policy Updates
Varuna Salon Spa reserves the right to update these Terms of Service at any time. The most current version will be posted on our website.